Field Service Engineer

At a Glance

 

Legrand has an exciting opportunity for a Remote Field Service Engineer to join the WattStopper Team out of Chicago/Indianapolis/Cleveland or Cincinatti.

 

What Will You Do?

 

Role: Provide factory representation in the field, for the technical support of our lighting control products. Setup systems and train end users on system operations. Troubleshoot and service all of our products. Work closely with Project Management, Engineering, Quality, and Sales to resolve product issues, and fill customer needs.

 

Main Activities:

· Organization: Individual Contributor competency model

· Main Interface: Internal – customer service, field sales reps and project managers, engineering and manufacturing personnel. External – customers, distributors, installers.

· Budget: No direct budgetary responsibility.

 

Main Job Duties:

1. Review project documentation and specifications for implementation of control scheme including sequence of operation and functionality of local Room controllers, Segment controllers, and all gateway components such as BACnet/MSTP and BacNet/IP.

2. Commission and provide field technical support for all control components to ensure proper functionality per Project Management design and specifications. Provide support for BMS integration issues as needed.

3. Network with integration technicians, building owners, building managers, and contractors to address any technical issues with lighting control integration, and function. Utilize WS, and other non-standard software tools and applications for the purpose of control sequence implementation and assurance.

4. Update and markup control related design drawings and support documentation for use in compiling owner documentation.

5. Interface with Project Manager and Engineering team on unresolved, pending control related issues in the field. Network with regional sales staff fostering relationships and goodwill to provide excellent customer service on projects.

6. Network with Project Manager and Engineering team on possible product improvements.

7. Assist in development of DLM and BACnet controls related training materials.

8. Provide support and training for internal staff as needed.

9. Conduct control training sessions in both classroom and jobsite settings, for both internal and external customers.

10. Performs other similar and related duties as required.

Education: High School Diploma/GED. BS in engineering preferred or related technical program or equivalent experience.

Experience: Minimum of 3 years' experience in construction, including working with construction documents. Minimum 3 years' experience with electrical controls / low voltage/ automation, basic networking experience with routers, HUBS, LAN lines etc.

Field service experience working remote preferred.

 

Skills/Knowledge/Abilities:

Must have knowledge of electrical and/or low voltage systems. Networking and programmable logic software systems and tools preferred.

 

Basic networking experience required with routers, HUBS, LAN lines etc.

Must have integration knowledge of BACnet and TCP/IP devices.

 

Requires good organizational and time management skills, close attention to detail and be able to effectively handle multiple priorities. Must also be comfortable and proficient in handling details and documenting business activities.

 

Must have strong customer service orientation and able to work in a team based environment.

 

Strong computer and networking skills, proficient with word processing, spreadsheet and presentation software, e-mail and meeting management software. Networking and programmable logic software systems and tools. Ability to use internet and web based resources efficiently and effectively.

 

Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions.

 

Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization. Must be an effective listener, able to extract necessary information and validate understanding of the information

 

Travel requirements up to 80%.