Customer Service Support

Location: Union City, California US

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Job Number: 927

External Description:

Position Description


At a Glance

Legrand has an exciting opportunity for a Customer Service Support Representative to join the Lighting Sector Team in Union City, California. The successful candidate will work within the Sales Administration team by providing assistance to our Inside Sales team through the copying and distribution of sales orders, working with the Production and Engineering teams on the process and release of job folders, and also serving as the backup for the Receptionist to provide quality customer service at all times. This position is responsible for completing tasks in a timely and accurate manner with a strong attention to detail, and ability to develop and maintain superior customer service relationships. This role reports to and directly supports the Sales Operation Manager.

What Will You Do?
  • Process and release job folders to Production and Engineering.
  • Serve as main back up for the company Receptionist; manage multiple incoming phone lines in a professional and efficient manner; take complete, accurate telephone messages or direct calls to appropriate person.
  • Welcome visitors by greeting them in person or on the telephone; answer or refer inquiries to appropriate person.
  • Maintain file cabinets by filing folders accurately and boxing for storage as needed.
  • Order and maintain office supplies and other related office materials.
  • Assist with factory event planning and guest arrangements.
  • Assist with refreshment order coordination and set up for factory visits.
  • Provide administrative support to the Inside Sales Team, including but not limited to copying, filing, and folder retrieval.
  • Other related projects as assigned by the Sales Operations Manager.

Qualifications


Required Skills

EDUCATION:
  • 2+ years prior office experience; AA/AS degree preferred.

EXPERIENCE:
  • Experience working a multi-line phone system with excellent verbal speaking skills and the ability to diagnose a caller's needs and direct them to the appropriate party as needed.

SKILLS/KNOWELDGE/ABILITIES:
  • Ability to work independently, prioritize work assignments, and remain organized with quickly changing priorities.
  • Ability to communicate with clear, concise e-mail messages.
  • Ability to interact and communicate with all levels of the organization in a confident and friendly manner.
  • A proven record of dependability and high personal integrity.
  • Passion for quality and customer service.
  • Competent in Microsoft Outlook, Word, and Excel.
  • Proven ability to work in a team environment.
  • Quick learner who can efficiently perform a wide range of tasks.
  • Professional appearance and demeanor with excellent verbal and interpersonal skills.

Company Info


About Legrand

Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world's best employers. For more information, visit legrand.com.

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women's network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.

About Legrand's Lighting Sector

Through Pinnacle, Finelite, and OCL, Legrand designs and manufactures high performance, environmentally sustainable lighting solutions and products for commercial, educational and healthcare facilities. We work with leading architects and contractors to supply systems and products. We employ a talented group of lighting engineers and designers who work with the latest technologies, using cutting-edge tools to create fixtures which are unique and built to last. Our products offer the design professional a complete palette of integrated products that breathe life into architectural spaces for design that lasts. Legrand's specification grade products are suited for a broad range of applications, and the integrated product line allows designers to create multi-level lighting scenarios using various luminaires from an extensive offering.

http://www.legrand.us

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http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

Equal Opportunity Employer

Community / Marketing Title: Customer Service Support

Location_formattedLocationLong: Union City, California US

Job Number: 6265