Customer Support Representative

Location: Mascoutah, Illinois US

Apply

Sign up to receive career updates before completing the application

Note: You will complete the application on the next page

×

Skip & Continue

Job Number: 905

External Description:

Position Description


At a Glance

Legrand has an exciting opportunity for a Customer Support Representative to join the Electrical Wiring Systems Team in Mascoutah, Illinois. The successful candidate will be responsible for answering customer inquiries or complaints, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintainin customer satisfaction. Maintains an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing, and marketing.

What Will You Do?
  • Uses professional written and verbal communications to provide pricing, availability, and schedule information within established guidelines. Suggests additional and/or alternative products or services to meet customer needs.
  • Researches and obtains resolution of a variety of customer inquiries. Serves as a communication link between customers and sales staff to assure responsiveness.
  • Processes orders received by e-mail, telephone, Fax, EDI, and/or through personal customer contact. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Performs backend order maintenance to ensure efficient order processing.
  • Navigates Easy Project and Salesforce.com
  • Tracks order activity to inform customer of any potential delivery problems. Expedites the delivery of selected orders as needed.
  • Fosters open communication internally and externally and champions creative change to improve processing and service levels.
  • Completes specific product training and department training to develop and enhance product knowledge and understanding of processes, procedures, and protocols. Provides guidance and assistance to new or less experienced staff. Documents procedures as required.
  • Provides point of contact for VIP customers for large/special orders/projects and manages these accounts. Coordinates all aspects of customer support, including customer communication, performance, auditing, etc., as it pertains to large projects. Schedules bi-weekly conference calls with internal sales team and customers to discuss status of the projects.
  • Manages Export projects for specified customers.
  • Travels as needed for site or customer visits, evaluates customer specific situations, and makes decisions that will ultimately satisfy our customers.
  • Performs other similar and related duties as required.

Qualifications


Required Skills

EDUCATION:
  • Associates degree or equivalent education and experience.

EXPERIENCE:
  • Minimum of 2 years experience in customer service or inside sales in a service/manufacturing environment. Experience with manufacturing or electrical industry a must. ERP/MRP experience a plus - SAP a plus.

SKILLS/KNOWELDGE/ABILITIES:
  • Requires strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities. Ability to work in a high volume fast paced environment with frequent interruptions and periods of high stress, is a must.
  • Central and South American representatives need be fluent in Spanish and knowledgeable of International Trade Standards.
  • Strong computer skills, proficient with Microsoft Suite and e-mail. Ability to use internet and web based resources efficiently and effectively.
  • Must be highly collaborative and able to work in a team based environment. Must have demonstrated exceptional customer service skills and a strong customer orientation.
  • Must have excellent verbal and written communications skills and be able to communicate effectively across all levels of the organization.

Company Info


About Legrand

Every single day, Legrand brings power, light and data to millions of spaces around the world. Legrand is a global, publicly-traded company listed on the Euronext (Legrand SA EPA: LR) with 36,000 employees worldwide, a market cap of $16B, revenue of more than $5 billion, with products sold in 180 countries. Legrand is listed on the Forbes Global 2000 as one of the world's best employers. For more information, visit legrand.com.

About Legrand North and Central America

Legrand North and Central America (LNCA) employs over 5,000 associates in 60 locations, working in 6 product categories (Electrical Wiring Systems, Building Control Systems, AV, Data Communications, Power Distribution and Control, and Lighting). LNCA offers comprehensive medical, dental and vision coverage. LNCA offers distinctive benefits like high employer 401K match, above-benchmark paid maternity leave, paid time off to volunteer, and an active women's network. LNCA is an employee-centered, growth company with tremendous opportunity. For more information, visit legrand.us.

About Legrand's Electrical Wiring Systems Division

Legrand's Electrical Wiring Systems (EWS) division provides the most complete line of residential, commercial and industrial electrical wiring devices in the world. EWS has strong market positions in wiring devices, raceway, floor & open space, overhead systems, pro-installed home systems and specialty networking across a number of exciting verticals including industrial food and beverage, hospitality and residential builders. For more information, visit legrand.us/electrical wiring devices

http://www.legrand.us

http://www.youtube.com/legrandna

http://www.linkedin.com/company/44580

http://twitter.com/legrandNA

Equal Opportunity Employer

Community / Marketing Title: Customer Support Representative

Location_formattedLocationLong: Mascoutah, Illinois US

Job Number: 6219